How to nail a contact centre interview: Your ultimate guide02/07/2024When people panic about a product or service, contact centre staff are often among the first to deal with it. It’s [...]
  Helping employers stand out from the crowd26/06/2024According to the Office for National Statistics (ONS), the UK currently has an employment rate of 74.3%. This [...]
  Working in administration in the NHS: A vital role19/06/2024If you're looking for a rewarding career where you can make a real difference, working in the NHS as an [...]
  Retain, engage, succeed: Decoding attrition in contact centres17/06/2024The UK’s talent shortage, which has persisted for many years, has been aggravated by the COVID-19 pandemic. As the [...]
  Webinar: Is total compensation the key to employee satisfaction?13/06/2024In partnership with HR Grapevine, we hosted an interactive, thought-provoking webinar to navigate the essential [...]
  Working in supported housing and hostels20/05/2024The work of support workers in supported housing and hostels involves more than just providing a place to stay; it [...]
  Could the Guaranteed Interview Scheme open the door to your dream role?07/05/2024If you’re a disabled job candidate, you might have faced challenges that non-disabled candidates haven’t, from lack [...]
  Unveiling the hidden potential of contact centres22/04/2024The field is ripe with potential yet often cloaked in myth. Julia Morgan, Sales Director at Brook Street brings a [...]
  The role of a leaving care support worker17/04/2024In England alone, there were more than 80,000 children in care in March 2023. These numbers highlight the reality [...]