Call centres are the first point of contact for customer assistance and support and are frequently oversaturated with many duties and workers to oversee. Organisations need to look above and [...]
An ageing workforce and critical engineering skills gaps have left the UK’s communications industry struggling to prepare for the next wave of technological advancement. Amid the tightest labour [...]
‘Build it and they will come’ is a fine idea when you have the resources to build with. Unfortunately, many UK manufacturers cannot secure the engineering talent they need and production is [...]
Customers expect to receive exceptional service and assistance through all social media channels. Simply having a social media presence is only one part of a strategy. Organisations need to plan [...]