How to write a winning profile summary for your contact centre CV

When writing a contact centre profile summary for your CV, aim to highlight your skills, experience and key attributes that align with the role you’re applying for. Remember that recruiters will scan your CV for the keywords they’re looking for, so make sure to include relevant ones throughout your CV, including in your profile summary.

Take a look at our step-by-step instructions to writing the perfect profile summary:

1. Begin with a headline: Start with a concise phrase that captures your current role or expertise. For example: “Experienced Contact Centre Professional with 5+ Years in Customer Support.“
2. Highlight relevant skills: Mention key contact centre skills like communication, problem-solving, conflict resolution and time management. For example: “Skilled in handling high-volume calls, resolving customer queries and delivering exceptional service.“
3. Showcase experience: Briefly summarise your previous roles and accomplishments in contact centres. Focus on achievements like exceeding performance targets, improving customer satisfaction or managing a team. If you don’t have any direct contact centre experience, make sure you demonstrate your transferable skills and show your customer-centric attitude.
4. Tailor your profile to the role: Review the job description and align your summary with the employer’s needs. Include relevant technical skills such as knowledge of CRM systems or familiarity with specific tools like Zendesk or Salesforce.
5. Add personal qualities: Mention soft skills like empathy, patience or adaptability, which are crucial in customer service environments.
6. End with a value statement: Wrap up by stating how your skills can contribute to the company’s success, such as: “Committed to enhancing customer satisfaction and driving efficiency within dynamic contact centre environments.”

Finally, remember to keep the summary clear, concise and between 3-5 sentences. Following this advice will help you capture the attention of time-strapped recruiters or HR Managers and put you on the road to land your next role.

Ready to take on a contact centre role and make a difference to customers? Brook Street has branches throughout the country, with contact centre opportunities across a range of industries. View all our contact centre job opportunities and apply for a role today. For tips on how to shine in a contact centre interview, take a look at our interview guide.