The 2024 Brook Street Business Professionals Salary Guide

As recruiting new talent becomes increasingly challenging, staff retention has become vital for UK organisations. Despite a 4.5% drop in job vacancies since Q4 2023, the UK still faces over 900,000 open positions, with significant shortages in business administration, support roles, and middle management.

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How to write a winning profile summary for your contact centre CV

When writing a contact centre profile summary for your CV, aim to highlight your skills, experience and key attributes that align with the role you’re applying for. Remember that recruiters will scan your CV for the keywords they’re looking for, so make sure to include relevant ones throughout your CV, including in your profile summary.

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