PODCAST: Transformation: The Good, the Bad and the Ugly

PODCAST: Transformation: The Good, the Bad and the Ugly

Transformation in the workplace is usually a difficult experience, but a necessary one for any business that is in it for the long run. How can leaders manage transformation in a way that doesn’t disrupt day-to-day operations or risk leaving the people behind?

In this episode of the Transform Talent podcast, host Georgina Huntley is joined by Clare Lewis and Amelia Dowty from WTW, multinational insurance services company, to talk about all aspects of transformation in the workplace.

Tune in now to learn more:

Subscribe to the series today on Apple Podcasts, Spotify or your favourite podcast listening app (just search for ‘Transform Talent Podcast’). Don’t miss out on our previous Transform Talent seasons, either – listen to earlier episodes today.

Global Insights – IT World of Work Outlook

Global Insights – IT World of Work Outlook

As the global adoption of generative Artificial Intelligence (AI) and other cutting-edge digital transformation technologies continues to accelerate, the critical role of Information Technology (IT) is expanding for every organisation. In today’s fast-paced world, businesses are increasingly reliant on IT to drive innovation, efficiency and long-term success.

The IT World of Work 2024 Outlook provides valuable insights into eight key global trends shaping the future of IT and their impact on the workplace. This report explores how IT innovation, powered by AI, cloud computing, quantum technologies and automation, is redefining industries worldwide. Yet, despite the surge in technological advancement, one thing remains clear: a skilled workforce is more essential than ever.

In this report, we examine these questions:

  • What will be the impact of accelerating adoption of AI, cloud and quantum computing on the future of work?
  • Why are soft skills becoming increasingly important in the IT industry?
  • How do employers apply a people-first approach to digital transformation?
Download the report now

How to connect with customers over the phone: A guide for contact centre workers

We might be living in a digital age, but customer service over the phone remains a crucial touchpoint for businesses. Despite the rise of self-service platforms and chatbots, many customers still prefer the human touch of speaking to a ‘real person’. For contact centre workers, establishing a connection with customers over the phone is essential to delivering a positive experience and resolving their issues efficiently. Here are some key strategies to build rapport and create meaningful interactions with customers.

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