Since the country made its choice on 4 July, ushering in a new Labour government, we have witnessed a flurry of policy announcements and commitments. Dedicated to change and growth, this action-oriented government has come out of the starting blocks at pace. Prime Minister Sir Keir Starmer has made clear his mission to “take the brakes off Britain” and tackle the country’s biggest barriers to growth and progression.
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Since ChatGPT was introduced to the market in late 2022, generative AI offerings are progressing at a rapid pace. In the coming years, we will see generative AI use cases emerging across all industries, AI democratisation expanding accessibility and impact among our workforces, and far greater integration into both major and minor aspects of traditionally human roles.
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In this episode of the Transform Talent podcast, our host Georgina Huntley is joined by Olga Martens-Stuurman, Director of Future Ready Work Experiences at HP. Together, they delve into some of the most pressing questions of our time: How will AI play a role in our future? Is remote work here to stay?
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In today’s dynamic work environment, contact centre (CC) agents are seeking more than just a monthly wage. They want work that aligns with their lifestyles, provides growth opportunities and respects their personal needs and values. As CCs grapple with high attrition rates and a competitive job market, creating a workplace that meets these demands is not just beneficial but essential.
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In the ever-evolving landscape of social care, organisations face a growing challenge : a significant talent shortage coupled with high worker attrition rates. Investing in comprehensive training programmes is not just a solution to these issues but a strategic imperative. This blog explores the multifaceted benefits of training in social care organisations, highlighting how it can enhance worker efficiency, reduce financial pressures and bolster a strong Employee Value Proposition (EVP).
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When people panic about a product or service, contact centre staff are often among the first to deal with it. It’s no secret that a customer’s interaction with a company directly influences their sense of trust and loyalty – and great contact centre staff can help companies stand out!
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