The conventional image of contact centre agents as merely order-takers or complaint-handlers is steadily dissipating. Contact centres have evolved into sophisticated, data-driven hubs that power some of the globe’s most thriving enterprises. Consequently, a plethora of diverse and engaging roles now abound within these centres, including frontline positions that directly engage with customers.
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As employers and employees prepare for the green transition, skills gaps remain wide. By 2030, the green transition is expected to create up to 30 million new jobs. But today, three-quarters of employers globally (75%) say they are struggling to find the skilled talent they need, and 94% say they do not have the skilled talent to achieve their Environmental, Social and Governance (ESG) goals.
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In today’s multinational, multicultural world, diversity is not an option but a necessity and inclusion is not a buzzword but a defining factor for successful initiatives. They are the cornerstones for any organisation seeking to be a transformative force in their industry, fostering innovation, creativity and a vibrant workplace culture that makes every employee feel truly at home.
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Alana Birchall, Business Solutions Architect at ManpowerGroup, is our guest blogger for this article. AI is a huge and ever evolving topic within Early Careers Talent Acquisition and it’s creating a major dilemma: should you embrace this in your strategy or not?
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Have you ever been on a flight and wondered how the plane is flying? A combination of physics, mathematics and innovation make up the wonderful field of aerospace engineering. Beyond this, aerospace engineering is a complex field that plays a pivotal role in shaping the future of human exploration and transportation.
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What does 2024 have in store for talent acquisition? In this episode of the Transform Talent podcast, ManpowerGroup UK’s Talent Director Georgina Huntley sits down with Becky Frankiewicz, CCO and President North America, and Michael Stull, Managing Director of ManpowerGroup UK, to deep-dive into their predictions for what to expect in the world of talent acquisition this year.
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The latest ManpowerGroup Employment Outlook Survey indicates UK employers are applying calculated, chess-like hiring tactics to their recruitment plans for the coming quarter (April – June 2024), as backfilling roles and economic caution lead some to maintain a defensive stance, while others are going on the offensive and creating new positions in anticipation of future growth.
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The latest ManpowerGroup Employment Outlook Survey indicates UK employers are applying calculated, chess-like hiring tactics to their recruitment plans for the coming quarter (April – June 2024), as backfilling roles and economic caution lead some to maintain a defensive stance, while others are going on the offensive and creating new positions in anticipation of future growth.
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Ahead of International Women’s Day, global leader in IT professional resourcing, Experis (part of ManpowerGroup), has some new data to share regarding female representation in STEM roles around the UK.
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Although women are increasing their global economic power and entering the workforce in greater numbers, true gender parity is still far from a reality. In 2023, for every 100 men promoted from entry level to manager, just 87 women were promoted. Coupled with the fact that they often desire more flexibility than leaders are willing to give, 60% of women are considering leaving their current roles in 2024.
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