Video: Are you ready to take risks and fail fast?

From C-Suite to the Digital Suite: How to Lead through Digital Transformation


Becoming a digital-first organisation is about so much more than just investing in new technology. It’s about shifting the culture and mindset of the organisation. It’s about challenging the norm and changing the very fundamentals of how the business operates. And it’s about blending human strengths with digital know-how, to futureproof both individuals and organisations alike.

Business transformation isn’t easy, nor is it straightforward. Change has to start at the top, and leaders need to lead differently than they ever have before. With real entrepreneurial spirit, leaders must foster innovation, manage courageous decisions, and be open to change. Most of all, they need to take calculated risks, knowing that they may not always succeed. Failure is a possibility, but success will never happen unless you take the leap regardless.

Earlier this year, Jonas Prising (ManpowerGroup Chairman and CEO) and tech entrepreneur will.i.am discussed the importance of leaders taking risks at the Fireside Challenge that we hosted at the World Economic Forum’s Annual Meeting. Take a look at a few of the highlights:

During any period of transformation, effective leadership can be the difference between success and failure. Organizations at every stage of the transformation journey will need to identify, nurture and develop their existing and future leaders to amplify what’s humanly possible in a digital world.

Learn more in our whitepaper From C-Suite to the Digital Suite: How to Lead through Digital Transformation.

Infographic: What works for women

Infographic: What works for women

As technology becomes ever-more sophisticated, we can expect to see new skills emerge and grow in importance. At the same time, skills that demand a premium today may become less important, as automation and robotics continues to replace routine tasks.

While no one can be sure exactly what the future holds, we do know the biggest impact will be felt by women. They’re already underrepresented in industries that anticipate the greatest job growth: engineering, technology, architecture and mathematics. They’re also overrepresented in sectors most threatened by digitisation, automation and robotics, such as office and administration positions. If the current trajectory continues, women could face three million job losses and only half a million gains. That means more than five jobs lost for every job gained.

The data is clear: when women participate in the workforce to their full potential, businesses benefit from better decision making and better financial results. And, in a world that’s challenged by demographic change and talent shortages, it’s critical that businesses draw in those that are not fully participating in the workforce.

Businesses are still a long way from achieving gender parity, though. To make real progress, more needs to be done to support women in their careers. That’s why we asked women what works for them – how they think employers can better support their career development. Take a look at our infographic to find out more:

Click here to view the full infographic

Gender parity isn’t just the right thing to do – it makes clear business sense. But it’s not easy and there is no quick fix. If organisations are serious about gender parity, they must go beyond programmes and change the culture. It’s time to put words into action.

Building on what leaders told us and on our own commitment and experience, we have identified seven practical steps that will accelerate organisations from circular conversations around awareness to the tipping point that will help them achieve gender parity.

Download our whitepaper Seven Steps to Conscious Inclusion: A Practical Guide to Accelerating More Women Into Leadership to find out more.

Video: Are you upskilling for the jobs of the future?

Video: Are you upskilling for the jobs of the future?


Gone are the days of choosing a profession as a teenager, and progressing through that single career path until retirement. Digitisation of the workplace means that the jobs that are around today may not be around forever. People need to continually adapt and evolve their skills, if they want to remain employable and successful. And it’s important that employers support and encourage this too, to ensure they continue to have a right-skilled workforce.

With this in mind, the defining challenge that faces leaders is this: how do we help workers to futureproof themselves in a changing world of work? We need to create clear career paths from education to employment, to help people move from this job to the next. We need accelerated reskilling programmes, with faster, shorter bursts of on-the-job, experiential training. And we must shift more people from declining to growth industries – turning textile workers into composite materials technicians, coal miners into coders, and more.

This was the topic of conversation at the Fireside Challenge event that ManpowerGroup hosted at the World Economic Forum’s Annual Meeting earlier this year. Our Chairman and CEO Jonas Prising was joined by tech entrepreneur will.i.am. Together, they explored how businesses can develop the skills they need. Watch this short video to see some of the highlights from the discussion:

We cannot slow the rate of technological advance. However, we can invest in employees’ skills to increase the resilience of both people and organisations. With the right skills mix, people will augment – rather than compete – with technology. Businesses have a critical role to play in empowering their workforce to succeed.

Download our whitepaper Robots Need Not Apply: Human Solutions in the Skills Revolution to learn more.

3 ways organisations can boost their workforce strategy for a digital transformation

3 ways organisations can boost their workforce strategy for a digital transformation

Digital transformation is not a one-off project. Continuous innovation must become a core feature of the business. And it’s a process that starts from the top. Organisations which are about to embark on a journey of transformation need to make sure they have the right leaders, with the right approach, alongside the technology needed to drive success in the long-term.

To achieve this, an area which will require immediate attention is an organisation’s talent strategy – as business success relies on the workforce that drives it forward.

Here are three ways organisations can boost their workforce strategy to prepare for digital transformation:

1. Hire for learnability

Employers can’t rely on the immediate availability of IT talent, particularly in niche skills such as cyber security and big data where there are significant skills gaps. And, with technology developing at such a rapid pace, there’s an ever widening gap between the skills available and the new skills required to meet technological and business requirements.

Having said that, today, employability is less about what people already know, and more about their capacity to learn. The world of work is becoming less predictable, less structured, and a wider range of skills are needed. With this in mind, it’s crucial for organisations to hire people not just based on the skills they already have, but also based on their desire and ability to continually develop in-demand skills. In turn, this will enable them to remain innovative and responsive to emerging trends.

2. Identify transferable skills and foster a culture of development

In addition to hiring talent with learnability, organisations should also look to foster a culture of learnability within their organisation, by identifying and nurturing talent with transferable skills sets.

For employees to keep up-to-date with emerging digital requirements and remain employable, they need to be able to evolve their skill set and adapt to new areas, as business needs change. To support this, organisations should map out the existing skills of their workers; identify business areas where new skills will be required in the future; and look for people whose skills might be repurposed to fit these new roles.

These employees then need to be given the opportunity to upskill, work in other areas of the business (including non-tech related areas), and learn new skill sets through training and on-the-job experiences. This will help both employees and the organisation to keep pace with the latest requirements. It will also boost productivity and morale.

3. Develop Digital Leaders

To ensure your transformation programme moves in the right direction, it is important to develop NextGen leaders. After all, it is becoming increasingly evident that there is a gap between traditional ideas of leadership effectiveness and what it actually takes to drive sustained business performance in the digital age.

Organisations shouldn’t look to simply swap their leadership team with digital-ready millennial leaders. Instead, the 80/20 rule should be applied. Whether they’re looking to hire new leaders or nurture existing ones, 80% of the competencies digital-ready leaders need to have are the strong foundation of traditional leadership skills they’ve already developed throughout their careers. The additional 20% is made up of the capabilities that are now critical for modern and future leaders – such as the need to nurture learnability, accelerate performance and foster entrepreneurialism. With the right development programme, existing leaders and high-potential future leaders can be coached in these capabilities, creating digital-ready leaders that may be more advanced in their transformation journey.

To drive successful change at every stage of the digital transformation journey, organisations need to identify, nurture and develop their existing and future employees and leaders. Increased engagement, collaboration in more varied ways, and exchange of information should be championed. This will encourage broader thinking and learnability to fast-track the upskilling and reskilling of people.

To find out more, download our whitepaper Robots Need Not Apply: Human Solutions in the Skills Revolution.

Video: What is Wrong with a Jobless Future?

Artificial Intelligence: the future outlook

You don’t know you’re living in the dark ages until the next era comes along and tells you. That’s the nature of development. When something new comes along, the way people were previously living and working can suddenly seem incredibly archaic.

It goes without saying that technology is steadily transforming the world of work. It’s certainly not the first time that we’ve seen significant change in the workplace. However the difference now is that it’s happening at an extraordinary pace and no one can be entirely sure what the future holds. People talk about technology removing jobs, machines replacing workers, and some people even speculate that there might be a world without any work at all. These are exaggerations, but it does beg the question: what role will humans play in tomorrow’s work?

At the World Economic Forum Annual Meeting earlier this year, ManpowerGroup Chairman and CEO Jonas Prising and tech entrepreneur will.i.am discussed the role of humans in tomorrow’s world of work, and the prospect of a jobless future. Take a look at a short video excerpt:

As leaders, helping people to upskill and futureproof themselves is the defining challenge of our time. This is what we call the Skills Revolution. In this digital world, success won’t always require a university degree. Instead, it will heavily rely on curiosity and having an appetite for continuous skills development. Learn more, we invite you to download our whitepaper:
Robots Need Not Apply: Human Solutions in the Skills Revolution.

Does your organisation have a blended workforce?

Does your organisation have a truly blended working population?

Workforces around the world have become fragmented. Often, permanent workers are managed separately – and differently – to their non-permanent counterparts, despite working side-by-side. However, as alternative ways of working continue to grow in prominence, organisations that lack an integrated, holistic talent strategy may struggle to engage the right workers at the right time and at the right cost.

This is one of the reasons why many organisations are starting the journey to Total Talent Management, uniting the entire workforce in a fully comprehensive talent management programme, delivered by a single provider. They recognise that securing the best talent, and managing them in the most effective way, is more important than internal definitions, labels and reporting lines. So much so that when we interviewed a selection of senior HR professionals, nearly 90% agreed that future workforce strategies will call for enterprise-wide implementation, regardless of employment status.

Yet, Total Talent Management cannot be implemented overnight. Often, there are a number of internal challenges that need to be managed long before implementation can even begin. How can organisations begin to embed this mindset into their organisation, and start to embrace a truly blended working population? We’ve shared five areas that can help organisations as they start their Total Talent Management journey.

5 steps towards an integrated approach to talent

  1. Break the silos between HR and Procurement
    For many organisations, there is a disconnect between HR and Procurement, with both operating in distinct silos from one another with different and competing goals. Organisations can realise untapped value and reduced risk when HR and Procurement collaborate on an integrated talent strategy. It means that employers can focus on engaging the right person with the right skills, regardless of how they need to be employed.
  2. Understand current workforce realities
    Employers often take it for granted that they have an accurate understanding of their workforce size and composition. Yet, our research found that as many as 80% lack a reliable estimate of who is really working for them. Before Total Talent Management can be implemented, organisations need to develop a clear picture of their organisation; the types of workers already engaged; and the specific skills required. Strategic decision-making can only begin when the entire workforce is being considered.
  3. Educate leaders on how and why to optimise a blended workforce
    In implementing Total Talent Management, numerous stakeholders across the business will need to accept, adopt and implement new processes. Consequently, HR must create awareness amongst the c-suite of the benefits of this approach and talk in commercial terms regarding the business case. As well as giving tactical input and fixing issues where required, they ideally also need to be part of the decision-making committee and provide strategic direction.
  4. Review technology and data priorities
    As workforce composition becomes more complex, organisations will need to adopt more precise strategies that are aligned to real-time business needs. This will involve augmenting and aligning existing talent sources and platforms, to enable better, faster decision-making and greater transparency. To achieve this, significant investment in technology and data will be required.
  5. Balance short and long-term priorities
    The complex environment HR operates within may limit the time leaders have available to focus on implementing Total Talent Management. They need to keep the business running smoothly with one hand, while preparing for a different and uncertain future with the other. However, while immediate issues must be addressed, they must be mindful of the potential long-term risks to their organisation if they do not prioritise taking a more joined-up approach to talent.

For more information on Total Talent Management and the benefits this approach could realise for your organisation, please visit: manpowergroupsolutions.co.uk/total-talent-management


This article first appeared in the eighth edition of The Human Age Newspaper.

Video: Davos 2018 Fireside Challenge

Navigating the Skills Revolution To Shape A Brighter Digital Future

Change can cause friction. It can impact decisions, hamper progress and disengage people in the workplace. During any period of change, leaders must drive the right behaviours and lead from the front. And with technology continuing to transform the world of work, this has never been more important than it is right now.

Businesses are at different stages on their digital journey. Some are determining strategic importance; others are working out who should be in charge of digital change; and some are just firing up to follow the crowd. No matter where companies are on their transformation journey, the path ahead is clear: organisations must be more agile than ever before and they need deliver in the short-term, while adapting for the long-term.

Against this backdrop, at the World Economic Forum’s 2018 Annual Meeting, ManpowerGroup CEO Jonas Prising and tech entrepreneur will.i.am challenged traditional ideas of effective leadership and explored what is required to lead through digital workforce transformation. Take a look at the below YouTube video to watch the full panel.

In the digital age, leaders must encourage a culture of measured innovation and experimentation within clear parameters. They must learn fast, break down silos and champion seamless collaboration.

To learn more, download our whitepaper:From C-Suite to Digital Suite – How to Lead Through Digital Transformation.

The world’s gone digital – do you have the right skills?

The world's gone digital - do you have the right skills?

Developments in digitisation, automation, and AI are changing the world around us. And the workplace is set to rapidly evolve too.

Whether you lead a team, or want to take the next step up, digitisation will affect you. In management or leadership of any kind, having the right skills will be vital for the digital era. Yet they aren’t necessarily the ones you might expect.

Are you ready for the digital era?

Today, more than 90% of employers expect digitisation to affect them. 75% of business leaders believe they will need brand-new skills. And, by 2020, up to 30% of industry revenues will come from new business models.

In today’s world, technology and the workplace are changing constantly. For individuals looking to get ahead, the ability and willingness to adapt to a digital environment is going to be the key.

Are you ready to lead?

The term ‘leadership’ is often thought of as the preserve of senior management. But the truth is: anyone can be a leader.

The characteristics of most successful leaders today are about being:

  • Adaptable: accepting of change, ambiguity and uncertainty
  • Motivated: and with the drive to be successful
  • Resilient: and being tenacious
  • Sharp: by being intellectually bright and ready to take the initiative
  • Learnability: a willingness to learn new things and upskill
  • Curiosity: the willingness to ask “why” and challenge how and why things are done.

Curiosity and learnability are going to be vital given the rapid emergence of new skills. Yet to become an effective in the digital age, leaders will need other traits too.

Traits like the ability to spot talent; encouraging learnability in others; accelerating performance and ‘daring to lead’.

To discover more and find out what your top skills are, take our test:

Robots are creating jobs, not removing them

Robots are creating jobs, not removing them

Rarely a day goes by without news of digitisation, artificial intelligence, and virtual reality impacting the workplace and employment. It’s clear that a fourth Industrial Revolution is building and no one really knows what the outcome will be. According to research by McKinsey, 45% of tasks that people are paid to do each day could be automated with current technology. Added to this, 60% of all roles could potentially see at least one-third of their activities automated.

Some people may predict that it’s only a matter of time before we end up with a jobless future, with our current roles completely taken over by robots. However, whilst technological changes are happening at an unprecedented pace, it’s important to remember that it’s not the first time our world has experienced technological change. With the right mindset, there will be plenty of opportunities for workers in the digital age.

Learning from the past

When the first Industrial Revolution started in the 18th Century, a series of new inventions transformed the way people lived and worked. Prior to the revolution, most people worked from their homes and produced their own tools, food and clothing. However, the Industrial Revolution saw the introduction of mechanical equipment, machinery, factories, mass production, and more. Entirely new industries were created. While some jobs became obsolete, others were transformed and a considerable number of new roles emerged for the very first time.

Looking back at what history has taught us, more job opportunities will be created than lost as a result of technology. The world of work will become much more rewarding for humans, too. Fast forward to today and, once again, a whole host of new opportunities have emerged to meet with the demands of new technologies. From the internet to mobile phones, cloud computing, social media, and more – vast numbers of new industries, skills and careers have been developed, which were unheard of 30 years ago – creating jobs for IT security specialists, app developers, social media managers, social influencers, Uber drivers, and many, many more. The fourth Industrial Revolution is well on its way.

Looking to the future: a Skills Revolution

We’re in the midst of a Skills Revolution, where human ingenuity will be the linchpin of how we leverage technology in our lives and in our roles. With the right skills mix, people will augment – rather than compete – with technology.

Going forward, digitisation and the adoption of AI will lift the burden of repetitive tasks. This will enable humans to focus on more valuable, meaningful roles; roles that are more complex and emotive, which machines don’t currently have the ability to perform. In fact, this may even encourage more people to study STEM subjects and pursue their careers in those fields.

Unfortunately, it’s a given that certain parks of the workforce will be negatively impacted by the technological changes that are coming into place. And there’s no question that some jobs will be eliminated by technology in the years ahead, either. However, if we continue to learn and develop our skills, we can remain adaptable and employable in the future. We’ve adapted to the evolution of the labour market before and, on the whole, it will lead to more positive outcomes for workers.

Digitisation and the fourth Industrial Revolution may currently be associated with a negative impact on the workforce in the future. However, we ultimately believe more jobs will be created than destroyed. Most importantly, there will always be a need for humans in the workplace. After all, machines rely on humans to be built for all kinds of purposes, let alone maintained. This will continue creating more areas of expertise to keep up – so long as workers are ready.

To find out more, download our whitepaper Robots Need Not Apply: Human Solutions in the Skills Revolution.

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Disability Confident: Join the journey

ManpowerGroup challenges perceptions of talent with disabilities to unleash full potential

While a growing number of employers recognise the benefits of creating a more diverse workforce, those with disabilities continue to face considerable challenges when it comes to securing and remaining in employment.

Organisations with inclusive cultures have 39% higher customer satisfaction, 22% greater productivity and 27% higher profitability than those that are not inclusive. Yet despite the benefits of taking an inclusive approach to talent, research from the Centre of Social Justice found that just one-third of HR decision makers have hired a person with a disability in the last year.

ManpowerGroup is proud to represent the recruitment industry on the Disability Confident Business Leaders’ Group. Disability Confident is a government scheme that aims to get one million more disabled people into employment. It is designed to help organisations recruit and retain disabled people, by providing a framework that challenges perceptions about disabilities and helps organisations build programmes to support a greater number of disabled people into work.

Richard Elliot, HR Manager at ManpowerGroup, said: “As an organisation, we make it our priority to enable all people to participate in the workplace and achieve their full potential. More than 5,000 UK employers have signed up to Disability Confident, and as part of the Business Leaders’ Group, we’re proud of the role we play in helping that number continue to grow.

“As well as supporting organisations that are beginning their Disability Confident journey, we’ve also used this scheme as a springboard to reinforce our own commitment to helping those with disabilities. We’re using the Disability Confident framework and working towards achieving Level 3 status – Disability Confident Leader – by the end of the first quarter of 2018.

“Each year we partner with Blind Cricket England and Wales to organise an annual visually impaired cricket match which raises awareness of the abilities of disabled people as valuable employees. What’s more, this year, we’re partnering with the Royal National Institute of Blind People (RNIB) to provide work placements to a number of visually impaired individuals. These placements are designed to increase their work experience and confidence in the workplace, while also expanding our own experience, knowledge and understanding of how ManpowerGroup can help find meaningful paid work for an increased number of disabled people.”

ManpowerGroup is on a journey that has only just begun. There’s so much more that can be done, and we have a genuine desire to affect change. We believe that meaningful and sustainable employment has the power to change the world, and nurturing diversity through Disability Confident is just one of the ways we hope to achieve this.

To play a leading role in changing attitudes for the better, sign up to Disability Confident at: disabilityconfident.campaign.gov.uk


This article first appeared in the eighth edition of The Human Age Newspaper.