Shatter the myth: RPO is just for huge companies

There are plenty of preconceptions in the world of outsourced recruitment. In my last blog, which you can read here, I touched on three of the main ‘myths’ I encounter in my day-to-day role. I’d like to dig deeper into one of those myths – that fully outsourcing recruitment only works for huge organisations.

Of course, many large, multi-national corporations have outsourced their recruitment over the years. And they’ve had great success. But it’s not just large companies who can harness the benefits of outsourcing.

RPO for smaller companies

When Recruitment Process Outsourcing (RPO) first emerged, it involved working with a full-time, dedicated team. They would work onsite with one specific client, often in the guise of the organisation themselves rather than the provider.

That was 20 years ago. Whilst this same model still works today, things have changed. Or, should I say, evolved since then. Over the last two decades, many providers have learnt from their successes and their failures. As a result, they’ve formulated alternative ways of operating; experimented with different delivery models; and have even built infrastructures to allow for more flexible RPO solutions. All this has meant that RPO has moved on.

Consequently, nowadays, companies with much smaller workforces are harnessing an Agile RPO solution. This affords all of the benefits of a standard RPO – increased process efficiencies, improved candidate experience, greater profitability, etc. However, there are two key differences: flexibility and scalability.

“What if I told you…”

Now, if I’m any judge, you’re probably thinking: “ok, that’s great and all that, but it won’t work for us”.

The truth is it can work for anyone. Let’s take a fast growing technology company as an example. They only had 500 employees, but their business was growing very quickly. With new product launches on the horizon, the (already stretched) HR function was under pressure to make an additional 100 hires this year alone. They knew that 90% of those hires would be from specialist recruitment agencies, each charging a 20% fee. With an average salary of £40,000, this recruitment spend would top £720,000 this year alone.

At the risk of sounding like Morpheus out of The Matrix, “What if I told you…” that this tech company could reduce this spend, consolidate the supply chain, improve candidate experience, improve candidate quality, improve time-to-hire and improve employer brand perception through an RPO solution? Again, like Morpheus, it’s time to ‘free your mind’ to the possibilities. An RPO for smaller companies is a real and viable option.

This is exactly what ManpowerGroup Solutions has been doing for years. We partner with organisations of all sizes to plan, design and implement outsourced recruitment and workforce management programmes that meet a diverse range of business challenges.

And we’re good at it. In fact, we’re the world’s number one. Think of us as the Novak Djokovic of the RPO world. But don’t take my word for it, take Nelson Hall and Everest Group’s word for it – they’ve named us the biggest and the best respectively for the last five years.

Find out more about our Recruitment Process Outsourcing solutions on the ManpowerGroup Solutions website.

Identifying future HR leaders in public services

Now in its fourth year, the Rising Stars competition identifies future HR leaders in public service and gives emerging HR talent a platform to showcase their practical, creative solutions to the big issues currently facing the sector.

At Manpower, we’re proud sponsors of the competition, encouraging public service employers to look beyond short term challenges and think about who will be leading their organisations in ten years’ time.

Identifying and empowering future HR leaders in public services

As an Assistant HR Advisor at Bristol City Council, Ashleigh Richards was crowned the Rising Star of 2016 in recognition of her dedication to promoting apprenticeships in Bristol. She has been instrumental in championing apprenticeships in the city, by encouraging both employers and young people to get involved in a scheme. Ashleigh’s contribution, along with that of her colleagues in HR, has seen the number of council apprentices double over the last two years.

In a press release from Bristol City Council, Ashleigh said: “This recognition represents many years of hard work that I and my colleagues have put in to raise awareness of apprenticeships and what these schemes can do for business and individuals.

“I was given an opportunity at a young age to forge a career and develop my knowledge and skills. I’m so very grateful for that chance and am thrilled to be in a position to now help others along the same path.”

Marvin Rees, Mayor of Bristol, said: “I am delighted for Ashleigh and her colleagues. Their hard work in championing the value of apprenticeships is helping to drive a new sense of opportunity amongst young, unemployed people in the city.”

Nick Heckscher, Director at Manpower said: “The Rising Stars finals always manage to simultaneously develop and recognise great talent in public service HR by blending learning and competition. Ashleigh presented with personality, passion and persuasiveness to deservedly win the award.”


Find out more about the competition by visiting our PPMA Rising Stars webpage.

Infographic: the future world of work for Millennials

We interviewed 19,000 Millennials as part of our recent report Millennial Careers: 2020 Vision, and found that they are surprisingly upbeat about their future careers. Two-thirds are optimistic about their immediate job prospects. Added to this, 62% are confident they could find equally good, or better, employment within three months, if they lost their main source of income tomorrow.

However, 12% told us they didn’t think they would ever be in a position to retire. They have a career ultramarathon ahead of them – and they know it.

It comes as no surprise, therefore, that they’re planning for the long-haul. As a result, they’re looking for work that increases their long-term employability. They’re not the job-hoppers some would have us believe. Given the chance, they will move on and move up, but more often than not they expect to advance with the same employer.

The New Millennial Mindset

So what is the new Millennial mindset, and what does the future world of work look like for this generation? Take a look at the below infographic to find out, or click here to view the infographic as a PDF.

 

Read the full report in Millennial Careers: 2020 Vision.

UK businesses still underprepared for cyber security attacks

UK businesses still underprepared for Cyber security attacks

With numerous high-profile security breaches in recent years, UK businesses are facing greater pressure to ensure their security measures are up-to-date and in place. Consequently, our latest Tech Cities Job Watch report revealed that demand and salaries for IT security professionals has continued to climb.

However, despite the increase in both attacks and warnings, many companies remain complacent. They still don’t believe they could be the target of hacking. As a result, they lack the right approach or plan to protect themselves against attacks.

The growing threat of DDoS

Cyber attacks have become a regular occurrence in the UK. The UK Government has logged more than 200 successful attacks each month for the past year – twice as many incidents as experienced in 2015. The cyber attacks and repair of damages done cost UK businesses £34bn a year – with £18bn in lost revenues and the remaining £16bn representing increased spending on cyber defences. Distributed Denial of Service (DDoS) attacks in particular are one of the most common, positioning the UK as the world’s second-most targeted country.

Although DDoS is possibly one of the simplest attacks, it can be the most effective. DDoS attacks often target webservers because they are publically accessible, using a distributed network of computers to flood them with requests until the system cannot cope. Often these requests are so complex in nature that the server takes minutes rather than milliseconds to process them. At this point, a website experiences a Denial of Service when it can no longer provide access to legitimate users. Both Google and Amazon have fallen foul of this kind of attack in recent years, proving that even the largest organisations can be affected.

False sense of cyber security

However, it’s not only the large organisations that are under threat. It’s thought that the larger the organisation, the bigger the risk and size of attack. That is why many SMEs don’t seem to take security seriously. They assume they’re safe from cyber attacks because they are too small and of no interest to cyber criminals.

Yet most businesses affected by security breaches are small businesses. They are, in fact, seen as an easier target, as they often don’t have the resources or security measures in place to deal with cyber crime. Once attacked, the consequences of a breach can have severe implications. Research from Barclaycard revealed that the impact of a cyber attack on UK small businesses costs on average between £75,000 and £311,000 in lost sales, recovery of assets, business disruption, fines and compensation. If your website was down for one day, how much would your business lose as a result?

The time to act is now

The threat and severity of cyber attacks should not be underestimated. Often, it’s not a matter of ‘if’ but ‘when’. Recently, the charity Comic Relief was targeted with ransom ware, literally holding them hostage. This further highlights that no one is immune to cyber attacks. Companies of all sizes should look into prioritising cyber security to protect their business and its reputation. Investing in the right experts and robust measures to combat attacks will pay off in the longer term.

Read more in Experis’ Tech Cities Job Watch Q2 2016 report.

Looking for IT Security roles? Find out more here.

Changing the perception of working in logistics

As demand continues to intensify, skills shortages are making it increasingly difficult for the logistics sector to keep up with demand. One of the problems facing employers in the logistics sector is perception. Talk to someone about working in logistics, and often they will assume that you’re only talking about driving jobs.

Mick Skerrett, Driver Development Manager at Manpower, said: “Drivers are just one of the groups of people who keep the UK’s logistics industry moving forward.

“But there’re far more jobs involved in it than that. There are the technical coordinators who keep track of goods and vehicles. The software designers who implement the back office systems required to make sure all drivers are compliant. And the financial analysts, to name just a few.”

Shifting the image of working in logistics

At Manpower, we’re working to redefine the perception of working in the logistics sector, through our support of the industry-led initiative Think Logistics.

Mick continued: “Through Think Logistics, we’re partnering with other organisations within the logistics sector. We aim to increase the awareness about the different career pathways available within the sector. By going into schools and deliver workshops, we show young people that logistics really isn’t just about trucks – it’s a diverse, fast-paced industry that keeps the entire country moving. We demonstrate that virtually everything around them – from the chair they’re sitting on, to the food they ate for breakfast – could only be there thanks to the logistics sector. The feedback we’ve received from the young people themselves and their schools has been fantastic.”

Think Logistics was founded by Abbey Logistics and is supported by Career Ready. This is a Government-funded body that supports vocational training in schools. The success of the initiative has been recognised by the 2016 Motor Transport Awards. At these awards, Think Logistics was a finalist in the Partnership Award category.

The search for future logistics talent

Anne Spackman, Chief Executive at Career Ready, said: “Manpower is at the forefront of the search for future talent. As a leading supporter of our Think Logistics project, the team has set an excellent example for colleagues and other employers through their enthusiastic promotion of careers in logistics to young people, delivered at Think Logistics workshops.”

Neil Caldwell, Think Logistics Project Manager, concluded: “Think Logistics owes its success to the energy, enthusiasm and commitment that our supporters deliver to the project. Manpower has delivered all of that and more. The team engages at every level and takes a lead in raising awareness of careers in logistics. We can only build on our great relationship with Manpower.”

If your organisation would like to join Manpower in supporting Think Logistics, you can find out more by emailing: [email protected].

Is good leadership nature or nurture?

The new P3 Leaders Model from Right Management identifies leadership traits and practical solutions to predict, develop and measure leadership effectiveness. Following it’s launch, we spoke with Ian Symes, Right Management’s General Manager, UK and Ireland to learn more about how the model can help organisations identify and develop their leaders.

Firstly, please could you talk us through what the P3 Leader Model is?

Right Management’s P3 Leader Model stands for People, Purpose, and Performance. From our point of view, these are the elements that organisations need to drive leader effectiveness in today’s world of work. The model provides a systematic way for organisations to build strong leadership pipelines by identifying talent with the greatest potential for success, helping them develop a focused set of capabilities, and managing their performance by measuring and rewarding relevant outcomes.

Why the need for a new leadership model?

We believe that existing methods of identifying and developing leaders are not working as they should. Our research shows that 40% of company leaders are unprepared to meet the business issues they will face over the next three to five years, and only 20% of managers identified as high performers successfully advance to higher levels of leadership.

Many existing models were developed for more stable business times. However, changes in the world of work are accelerating at a pace and scale never seen before. The challenges facing businesses today demand increased agility and a new set of criteria to identify and prepare leaders to navigate the challenges, risks and opportunities ahead. Our Leader Model has been specifically designed to respond to today’s uncertain and dynamic world of work.

How does Right Management’s approach differ from existing models?

Our approach differs in three key areas: business outcomes are defined not only in financial terms but also in metrics that measure the impact on human motivation; inherent enablers are aligned to the challenge of leading in times of certain uncertainty; and coachable capabilities are narrowed to those that matter most to deliver the desired outcomes.

Right Management was also determined to develop a methodology that is practical for businesses to use. Our model was relentlessly refined to arrive at a highly focused set of components that enables organisations to realise maximum business impact with a realistic investment of resources. We have distilled and simplified what leaders need to focus on to be effective.

Please could you talk us through each of the three key areas in more detail?

Let’s start with ‘Business Outcomes’. As talent is the most valuable asset in organisations today, we believe it should be reflected in leadership performance metrics. Measuring a leader’s impact on talent-focused outcomes is just as critical as evaluating financial metrics. Leaders should consider implementing KPIs to drive: an individual and organisational sense of purpose, an increased level of engagement, meaningful career management, and a more humane organisational culture.

What about Inherent Enablers?

These are an individual’s attributes that help predict future success and lay the foundation for the development of leadership capabilities. In assessing these traits, you are essentially putting the individual’s leadership DNA under the microscope. Enablers are what the person is and how they are hardwired. The P3 Leader Model assesses four key enablers: drive, adaptability, brightness, and endurance.

And what are Coachable Capabilities?

These are the actions a leader takes to help the organisation succeed. In contrast to Inherent enablers, they are highly teachable. The core capabilities within the Right Management P3 Leader Model are focused squarely on accelerating an organisation’s ability to compete in a dynamic global marketplace. To be effective today, leaders have to: accelerate performance, dare to lead, and unleash talent.

What challenges does the P3 Leader Model help clients solve?

The P3 Leader Model is rooted in world of work trends, and connects to key issues that concern our clients while providing a straightforward framework to build their leadership pipelines that other models don’t provide. The P3 Leader Model helps clients to clarify their leader development and cut through all the industry ‘noise’ found in competing models. We’ve minimised complexity by focusing on a small number of high-impact attributes and capabilities, rather than the lengthy and complicated models of the past. Last but not least, this model offers a single, comprehensive system that aligns and connects all elements – from candidate assessment, to capabilities, to outcomes measurement – whereas competing models assess only one or two leadership elements.

And finally – who can benefit from the P3 Leader Model and why?

The Right Management P3 Leader Model is a framework that organisations can use to support the
identification and development of their leaders by helping them to: identify talent with greater potential for leadership effectiveness; focus development time and resources on nurturing capabilities; create a culture of career to ensure a pipeline of leaders at all levels; hold leaders accountable for outcomes that impact profitability, growth and career development; and realise a greater return on investment and faster time to value.

Find out more about the P3 Leader Model on the Right Management website.

Three ways the gig economy is affecting tech

It’s not hard to see the how the gig economy has changed the way each of us operates. After all, it’s transformed how we complete all kinds of tasks – whether it’s booking hotels through Airbnb, hailing a taxi through Uber, or something else entirely.

It comes as no surprise that the gig economy has also significantly impacted the labour market. Nowadays, the self-employed make up around 15% of the UK workforce. It seems like the freelance dream of higher pay and more flexible working has rapidly become reality for many people.

Recruiting tech talent is no different. Gig working and digital platforms have made it very easy for tech professionals to go freelance and for employers to tap into global talent. Let’s focus in on three ways the gig economy has impacted tech employers:

1. Pay is increasing

The gig economy has opened up a wealth of new opportunities for individuals with in-demand skills. Their skills are highly sought after, so they can demand a premium pay packet – and have their pick of projects too.

That was one of the findings in the latest Tech Cities Job Watch report, which revealed that average IT contractor day rates soared by 9.11% over the past year. That is almost double the year-on-year growth permanent salaries achieved.

Instinct might tell you that this trend is negative for employers. However, that’s not necessarily the case. While tech employers face larger payrolls, they can save money on capital costs and employee benefits by recruiting a contractor. However, for maximum success, they ought to do so the support and compliance of a strong IT recruiter.

2. Employer demand for contractors is on the up

With so many in-demand tech professionals going freelance, it’s unsurprising that employer demand for contractors is increasing. Our research found that employer demand for contractors has grown by 2.23% in the last year; outstripping demand for permanent workers during the same period.

This isn’t necessarily a bad thing. Contractors provide businesses with flexibility, a fresh perspective and unique skills. These benefits cannot be understated, particularly as businesses attempt to move their IT department from a service provision role to one of strategic involvement.

However, forward-thinking companies aren’t relying on contractors to deliver all of their interesting digital initiatives. Instead, they’re using contractors to train their permanent workforce. Doing so will make them better equipped in the long-term to meet strategic business objectives.

3. The gig economy is influencing the skills gap

As a result of many in-demand tech professionals starting to freelance, employers increasingly need to turn to the contractor market to plug their skills gap. In fact, 28% of employers think they need to employ a fully contingent workforce, if they’re going to achieve tech transformation.

Most importantly, the gig economy is widening the gap between the “Haves” (those people who possess in-demand skills) and the “Have Nots” (people with low or outdated skills). The “Haves” have a wealth of opportunities at their fingertips. Opportunities will decline for the “Have Nots”, as that kind of work is simplified or automated. As a result, learning and skills development is essential, to prevent this gap widening any further.

Read more in Experis’ Tech Cities Job Watch Q2 2016 report.

Looking for IT roles? Find out more here.

Partnering with Sky to enhance their MSP and RPO solutions – part one

As one of Europe’s leading entertainment companies, Sky serves over 21 million customers across five countries. ManpowerGroup has partnered with Sky since 2010. We spoke with Patrick Flannighan, HR Operations Director, regarding the partnership and how the solutions delivered to Sky have developed.

In part one of our interview with Patrick, we discuss Sky’s initial engagement with Experis. The service has evolved from a hybrid-managed service to a UK-wide MSP solution to meet Sky UK’s temporary and contractor requirements. The onsite white-labelled programme team currently manages over 1,500 contractors across Sky’s three primary locations in Osterley, Leeds and Livingston.

Please could you provide us with a brief overview of your current role and responsibilities?

I’m responsible for the operational excellence delivery function in HR at Sky. That comprises a number of different functions including employee relations, health and safety, occupational health, recruitment, the HR helpdesk, as well as the HR admin function. My team of around 200 are primarily based in Livingston (Scotland) and Osterley (London). Sky has been working with ManpowerGroup since 2010.

Please could you share a little history on the Experis account and how this has developed?

We spent about a year looking at how we could centralise and deliver temporary recruitment. After winning the tender process, Experis implemented an MSP for agency recruitment only. Experis partnered with Sky HR and hiring managers to implement a centralised recruitment delivery model which was successfully embedded within a year. Following that success, we’ve expanded the model to include temporary recruitment and, more recently, to include our freelance recruitment. Freelance recruitment is more complex than agency recruitment so part of this work has involved ensuring our new processes complied with HMRC requirements.

In terms of the breadth of the recruitment, the volume requirements and the specific skills needed across a diverse range of industries, this MSP is a media industry first. There was no template for us to follow – we had to work it out. A UK-wide MSP solution has been delivered to Sky UK since January 2014.

What challenges did Sky face prior to our appointment and what key initiatives were implemented to address these?

Our key challenges were that we had multiple contracts with the same agencies that were all managed locally by the line managers. We also had limited information on our temporary workers.

We’d never done anything like this before so it was a new way of working and required a real partnership approach. It was vital for Experis to bring its expertise in the contingent recruitment field, to really understand the business, and then deliver accordingly.

Experis engaged with all of Sky’s hiring managers to understand their requirements and to get their buy-in to the model. By centralising the model we were able to hire great people, reduce the time to fill vacancies, improve our data, increase our control, and manage our costs more effectively, as well as being able to enhance our supplier relationships by more proactively engaging with them. Please could you talk us through the migration and novation of approximately 500 agency workers? What did this involve and why was this successful? A huge scale engagement programme was needed and involved working through all the internal functions at Sky (business, procurement, legal and HR), then working with the agencies of the temporary workers and the temporary workers themselves. It was our partnership and engagement that made it successful. We needed to be clear on what we wanted to achieve, be open, transparent, and connect with everyone at the right time. Experis managed all of that on our behalf.

What are the benefits you’ve seen from the MSP service delivered and what factors have made this a successful relationship?

We’ve got a really strong onsite team that are fully embedded within the Sky recruitment team and who work in partnership with our hiring manager population. They know our business and our requirements and deliver in a timely and cost-effective way. We don’t treat our onsite team any differently – they have full access to the business and are seen as a true recruitment partner. As Sky has grown, the model has also had to evolve (in terms of volume, types of recruitment and the locations we recruit for), so flexibility has also been key.


Visit the Experis website for more information about our Managed Service offering.

Manpower Employment Outlook Survey Infographic – Q4 2016

Every quarter, we survey a representative sample of over 2,000 UK employers, asking them how they anticipate employment changes in their location over the next three months. This infographic highlights the key takeaways from the Q4 2016 report, including a regional heat map of jobs outlook.


Click here to download the pdf.What do the percentages mean?

The % of employers anticipating an increase in headcount – the % of employers expecting to decrease in headcount = Outlook Percentage

Seasonally adjusted – Seasonal adjustments are applied to research data to remove employment fluctuations that normally occur at the same time each year, such as the end of a school term or a change in season.

For all the data, download the full Manpower Employment Outlook Survey report.

Manpower Employment Outlook Survey – Q4 2016

The key findings of the Q4 2016 survey include:

UK employers report cautiously optimistic hiring intentions for the October-December time frame. With 8% of employers expecting to increase staffing levels, 4% anticipating a decrease and 87% forecasting no change, the resulting Net Employment Outlook is +4%.

Once the data is adjusted to allow for seasonal variation, the outlook stands at +5%. Hiring prospects remain unchanged compared to last quarter and Quarter 4 2015.

East of EnglandEast MidlandsLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and the HumberNorthern IrelandScotlandWales
East of EnglandEast MidlandsLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and the HumberNorthern IrelandScotlandWales